Click & Collect

Create a booking online and select Click & Collect during checkout.

Submit identification & rental bond

Before you pickup your booking, you'll need to meet our ID and Rental Bond requirements.

Pickup your booking

Collect your booking from our Warehouse location during pickup hours.

Click below for specific location information.

Return your booking

Pack down your equipment neatly and return it during return hours.

Your rental bond will be released when your booking is returned on-time and in the same condition as it was received.

Courier Delivery

Book online

Create a booking online and select DELIVERY service.

When our team processes your booking we will allocate your expected delivery/collection dates. This information can be found in your confirmation email.

Submit identification & rental bond

Before your booking can be delivered, you'll need to meet our ID and Rental Bond requirements.

Delivery of your booking

Deliveries will occur between 8am-4pm and someone must be present (with a valid ID) at the premises to receive delivery.

We'll send you an Whatsapp the day before delivery with a 2-4hr timeframe.

Delivery is strictly limited to no further than the ground floor of a residential or commercial premises.

Collection of your booking

Collections will occur between 8am-4pm and someone must be present at the premises to receive collection.

We'll send you an Whatsapp the day before collection with a 2-4hr timeframe.

The equipment must be packed down neatly, the way it was received or our courier partners will not collect and additional fees will apply.

Rental Bond

Why we take a rental bond deposit

We take a rental bond deposit in case of late or improper return.

The rental bond does not cover the loss or damage of equipment. The client is liable for any damages to equipment or gear.

In 99% of cases, customers do the right thing and the rental bond is therefore fully refunded when their booking is returned.

Payment of rental bond

We will charge the rental bond amount to the card used to make your booking.

The rental bond is R1000 for most bookings. For those with DJ equipment or generators, it’s calculated at R2000 per unit.

Refund of rental bond

When your booking is returned on time and in the same condition as it was received we will process a full refund of the rental bond amount.

Once refunded, the funds will reflect back into your account depending on your bank’s processing times. Unlike a pre-authorisation, this will appear as a full refund on your statement.

Capture of rental bond

If your booking is returned late or in poor condition (e.g. dirty, messy or internal liquid detection labels have been triggered) your rental bond will be captured and applied to the associated fees.

In the event of loss, damage or if your fees exceed the value of the rental bond, other incidental fees (add link here) may apply.

Incidental Fees

Why we charge incidental fees

Incidental fees are charged for the following reasons:

Late return (of one or more items)

Equipment returned in poor condition (e.g. dirty or messy)

Activated internal liquid detection labels

Damage or loss of equipment

The cost of incidental fees

Typically incidental fees are covered by the rental bond amount, but in rare situations (e.g. longer overdue returns, equipment damage or loss, etc) the cost can exceed the value of the rental bond.

Fees will vary depending on the nature and volume of the charges.

How incidental fees are charged

When incidental fees are incurred we capture the rental bond to cover the charges, update the tax invoice and email it to the hirer.

In rare circumstances where fees exceed the value of the rental bond, the balance owing will be charged to the card used to make the booking.

How to avoid incidental fees

We hate charging fees, so here are the best ways you can avoid them:

Return your booking on time

Make sure you return all items (including remotes, cables, covers and stands)

Return the equipment in the same condition it was received (taking photos before unpacking can help)

Keep drinks and liquids away from the equipment 

ID Requirements

Why we require identification

We require a physical or digital copy of your identification to confirm your identity (name, age and ID Number).

Our team or courier driver may also resquest to sight your ID upon pickup or delivery to verify your booking is being received by you (or a person nominated by you).

Accepted forms of identification

We only accept South African driver’s licences or government-issued photo cards. We do not accept passports or other forms of identification.

Your identification should include your: name, age and national ID number)

Submitting your identification

Please present us with a physical copy of your ID/ Drivers license when picking up in-store or to a courier driver upon delivery.

Protecting your information

We routinely delete identification records within 90 days. You can also request immediate deletion upon return.

We will never share your identification with any third-party unless you breach your contractual obligations. See our Privacy Policy  for more information.

Cancellation

Booking with confidence

We understand that sometimes things don't go according to plan.

For this reason, we offer free cancellation of your booking up to 4 days prior to your original pickup or delivery date.

Bookings cancelled within 4 days of the pickup or delivery date are non-refundable.

Need to cancel your booking?

We're sorry to hear you won't be celebrating with us, but that's ok!

Simply send us an email with your booking number requesting a cancellation and our team will take you through the next steps.

Simply need to reschedule?

Sometimes dates change or the weather gets in the way of a good time.

If you need to reschedule your booking send us an email   at least 24 hours prior to your pickup or delivery date and we'll do our best to get you sorted.