.Untitleddesign3-2ef1079504fe40579f083b98474de4cfb1f950e592419581adcb0ef2c395b75b.png)
Privacy policy
Last Updated: 2nd July 2025
Introduction
River Queen Trading 499 CC (T/A DJ Warehouse), hereinafter referred to as "DJ Warehouse," "we," "our," or "us," is committed to respecting the privacy rights of our customers. This Privacy Policy applies to all users of www.djwarehouse.co.za and outlines how we collect, use, and protect your personal information.
Information We Collect
Information You Provide to Us
When you contact us, make a booking, or use our services, we may collect the following types of information:
- Name
- Email Address
- Contact Number/s
- Residential and Delivery Addresses
- Company or Business Name
- Drivers Licence Details
- Equipment Hired
- Event Type
- Number of Guests in Attendance
- General Location of Event
- Tokenised Credit Card Information
Automatically Collected Information
When you visit our website, we may also collect information through cookies, analytics tools, and other similar methods. This may include:
- Logging information about website activity (e.g., date and time of visits, pages viewed)
- Device type and operating system
- IP address
How We Use Your Information
We use the collected information for various business purposes such as:
- Responding to your inquiries or requests
- Providing you with information about equipment or services of interest
- Identifying other equipment or services beneficial to you
- Internal accounting and administration
- Verifying your identity, residential address and age
- Marketing and advertising improvement
- Enhancing the website user experience
Data Sharing
We will not sell your personal information to any third parties. We may share your information with external service providers, law enforcement agencies, or other entities under the following conditions:
- With your explicit consent
- For the purposes of our business operations (e.g. third-party courier service)
- If required or authorised by law
Equipment Data
DJ Warehouse Hire’s Equipment may contain on-board devices (each a GPS Device) which enable the Equipment to be connected to the internet and to send commands to and receive certain information from the Equipment, such as geolocation data from a global positioning system.
By hiring any Equipment from us you expressly agree to DJ Warehouse Hire using a GPS Device on such Equipment during the rental period, and to us collecting, using and retaining information from the GPS Device, and that DJ Warehouse Hire is the owner of that data.
Information from the GPS Device may be used:
- to notify us that the Equipment requires maintenance or servicing;
- to provide information to the police or other authorities in the event that the Equipment is stolen, is not returned at the end of the hire period or is being used unlawfully;
- in the event of an accident or incident relating to the Equipment during the hire period, e.g. to verify the location of the Equipment at the time of the alleged accident or incident;
- to identify whether the Equipment is being used in an area prohibited under the hire contract conditions or in a manner that does not comply with manufacturer’s specifications or the terms of hire; and
- for any other purpose permitted under the Privacy Act or any other law.
User Rights and Choices
You have the right to:
- Access your information by writing to us at [email protected]
- Opt out of marketing emails at any time
- Request deletion of identification information once any existing hire contractual agreements are finalised